Community Resources
The following is a compilation of different resources offered by your city. It is intended to be used by community members that are in dire need of assistance. Please see the left panel for the contact information of each department.
311
(Austin residents): 311 or (512) 974-200
www.austintexas.gov/department/311
(San Antonio residents): 311 or 210-207-6000
www.sanantonio.gov/customerservice
(Houston residents): 311 or 713-837-0311 www.houstontx.gov/311/
211
PH: 2-1-1 or 877-541-7905
FEMA
PO Box 10055
Hyattsville, MD 20782
PH: 1-800-621-3362 (711 or Video Relay Service Available)
TTY: 1800-462-7585
Hours: 7AM-11PM EST (6AM-10PM CST)
Website: www.fema.gov/
311 Provides information on services from and for your city whereas 211 provides health and human services from any level of government.
Services that you will have access to through 311: go to their website, scroll down, and you will find, on the right side of the screen, all the services offered, from animal control, reporting a traffic light outage, reporting potholes, non-emergency police department, neighborhoods center, and/or COVID-19 information.
Need mental health assistance? Dial 311 and you will be redirected to a crisis line to assist you.
You can download the 311 app on IOs and Android
211 If you need services and/or information on food pantries, any health and human service, housing, SNAP, mental health help, dial 211 to speak with someone or go to their website. Currently 211 is working alongside FEMA, assisting those who were impacted by the winter storm in Texas.
FEMA (Federal Emergency Management Agency) offer a variety of assistance to those affected by a disaster. To find specific information, visit their website or give them a call (see left panel for contact information).